* Ensure that all new orders from customers are processed onto SAP accurately and within 24 hours of receipt.
* Ensure that all forward orders for key customers are acknowledged within 48 hours of receipt and that delivery dates are confirmed in line with company guidelines.
* Update orders as necessary and maintain an accurate order book at all times.
* Advise customers of any revisions to requested delivery dates/quantities as soon as the information is available.
* Accept new orders from customers by telephone, email and fax and actively sell additional quantities where possible.
* Monitor status of order progress to the point of dispatch from the warehouse to help avoid any delay to the delivery process and customer dissatisfaction.