- Must have strong Administrative Sills, strong computer skills / be able to actively listen and ask to follow up questions, Excellent computer skills.
- Bachelor's degree required/prefer an Education degree.
- Knowledge or experience in Special Education a plus.
- Serves as an unclassified employee pursuant to O.R.C. Section 3301.13 and performs the following educational and/or research duties.
- On behalf of the Office for Exceptional Children (OEC), Dispute Resolution Section ensures compliance with the Individuals with Disabilities Education Act (IDEA) and state regulations through technical assistance or the formal complaint and credible allegation procedures.
- Receives and responds to complex telephone calls or emails from the public (e.g., superintendents, directors of special education, attorneys, advocates, and parents) relating to special education using written correspondence or oral communication: logs and tracks data from emails and calls (e.g., records name, issue, facts surrounding issue, follow-up, action plan, and response).
- Provides technical assistance to the public and parties to a dispute regarding special education, dispute resolution processes, and other education issues relating to special education.
- Collaborates and coordinates with Office for Exceptional Children and other Department staff to provide technical assistance to public regarding special education and students with disabilities.
- Meets federally mandated timelines for credible allegations and complaints.
- Investigates IDEA credible allegations or complaints within the 60 day federal timeline.
- Ensures formal complaint or credible allegations process is followed.
- Develops case plan and interview questions.
- Conducts investigatory interviews.
- Conducts onsite visits (as applicable).
- Develops final report (e.g., letter of finding, withdrawal) which outlines compliance and non-compliance with IDEA.
- Develops a corrective action plan if there is noncompliance.
- Supports the State Advisory Panel for Exceptional Children.
- Performs other duties as assigned.
- Participates and organizes statewide meetings for administrators, teachers and parents of children with disabilities.
- Conducts workshops and makes presentations.
Knowledge:
- (1) Administration & Management.
- (2) Education and Training (i.e. Special Education).
- (3) Customer and Personal Service.
- (4) Agency Policies and Procedures (e.g., OEC Dispute Resolution Processes).
- (5) Law and Government (e.g., IDEA).
Skills:
- (6) Report Writing.
- (7) Communication (e.g. oral, active listening, written).
- (8) Organization.
- (9) Time/Resource Management.
- (10) Interviewing.
- (11) Critical Thinking and Judgment/Decision Making.
- (12) Problem Solving and Problem Sensitivity.
- (13) Equipment Operation (e.g. computer, telephone, fax).
Abilities:
- (14) Deductive Reasoning.
- (15) Comprehension (e.g. oral, written, reading).
